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Support

Support

Questions or need a hand while playing? Check the FAQ below, or leave an inquiry or an account deletion request.This page follows your device language. You can change it anytime from the language menu at the top.
FAQ

FAQ

Check the frequently asked questions about payments, bugs, and accounts first.

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Inquiry

1:1 inquiry

Still stuck? Leave a message through the inquiry form.

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Privacy

Account & data deletion

Request deletion of your account and personal data.

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Frequently asked questions

Tap a question to see the answer.

I paid but did not receive my item.
Purchased items are delivered to your in-game mailbox. Delivery can be delayed by network conditions or by the store's payment-data processing. If nothing arrives after 30 minutes, contact us with your nickname, user ID, and the receipt (including the order number).
I found a bug or error while playing.
Sorry for the trouble. Send us a 1:1 inquiry describing what happened and when, with a screenshot, and we will help as quickly as we can.
My account is suspended and I cannot log in.
Accounts may be restricted under our operating policy when abnormal activity is detected. If you would like to know the reason or duration, contact us with your nickname and user ID.
Where do I find my nickname and user ID?
You can find them in the in-game settings or on the profile screen. Attaching a screenshot of that screen to your inquiry helps us verify your account faster.

Account & data deletion requests

You can request deletion of the personal data linked to your RabbitHole Studio game account. Please review the details below and fill in the request form. Requests emailed directly to support@rabbithole-studios.io are processed the same way.

Data that gets deleted

Account identifiers (nickname, user ID, linked accounts)

Game progress data (levels, currency, items, etc.)

Collected personal data such as inquiry history

Data retained by law

Contract & withdrawal records: 5 years

Payment & supply records: 5 years

Consumer complaint & dispute records: 3 years

How it works

Request received & identity verified

Account & personal data destroyed

Result notified by email (within 15 days)

Please enter your name, a valid email, and nickname/user ID, and check the confirmation box.

Processed within 15 business days; we will email the result to the address you registered.

Contact

For privacy-related questions, contact our privacy officer.

Privacy Officer

Name: Hanbin Lee

Tel: +82 70-7734-7740

Email: support@rabbithole-studios.io