Terms of Service

RabbitHole Studio Inc. (hereinafter referred to as “Company”) Mobile Service Terms of Service (Including Consent to Receive Promotional Information)

1. Purpose

These Terms of Service aim to set forth the rights, obligations, responsibilities, and other necessary matters between the Company and Users concerning the use of all Game Services, supplementary network, website, and other services (hereinafter referred to as “Services”) provided by the Company through mobile devices.

2. Definitions of Terms

1. The definitions of terms used in this agreement shall be as follows:
   • a. “User” shall mean a person who concludes a service agreement in accordance with these Terms of Service and uses the Services provided by the Company.
   • b. “Temporary User” shall mean a User who uses the Services through a guest login mode or without linking or authenticating their account information with an external account.
   • c. “Mobile Device” shall mean a device such as a mobile phone, smartphone, personal digital assistant (PDA), or tablet which can download or install and use Content via a network.
   • d. “Account Information” shall refer to the information provided by the User to the Company, such as the User’s member number, external account information, device information, nickname, profile picture, friend list, game usage information (such as character information, items, and levels), and service fee payment information.
   • e. “Content” shall mean all digital materials, whether paid or free, created by the Company in connection with the provision of the Services for use on Mobile Devices (including games, network services, applications, game currency, game items, etc.).
   • f. “Paid Purchase” shall mean a payment action made through a Payment Service Provider approved by the Company to purchase or use Content, etc., within the Services.
   • g. “Open Market” shall mean an e-commerce environment established to allow the installation of Applications and the execution of Paid Purchases on Mobile Devices.
   • h. “Affiliated Service” shall mean individual or collective services provided by the Company in affiliation with other mobile platform service providers, such as Kakao, which allow the use of the Services on Mobile Devices by utilizing the subscription information, profile pictures, etc., of the affiliated mobile platform.
   • i. “Payment Service Provider” shall mean a company that provides electronic payment methods usable in the Open Market, such as credit cards and mobile phone payments.
   • j. “Application” shall mean all programs downloaded or installed and used via a Mobile Device to utilize the Services provided by the Company.
   • k. “Game Service” shall mean a game executed by the User on a Mobile Device and its supplementary services, as one of the Services provided by the Company.
2. The definitions of the terms used in these Terms of Service, except as otherwise defined in Paragraph 1 of this Article, shall be governed by the relevant laws and service-specific policies; any matter not defined herein shall be governed by general commercial practice.

3. Provision of Corporate Details

The Company shall display the matters listed in the following paragraphs within the Game Service in a manner that is easily accessible to the User. However, the Privacy Policy and the Terms of Service may be made available for the User to view through a linked screen.

1. Corporate name and the name of the CEO
2. Address of the business establishment (including the address where User complaints can be handled)
3. Telephone number and email address
4. Business Registration Number
5. Mail Order Business Registration Number
6. Privacy Policy
7. Terms of Service

4. Effectiveness and Amendment of the Terms

1. The Company shall post the contents of these Terms within the Game Service or on its linked screen so that the User can be aware of them. In this case, important provisions of these Terms, such as service suspension, withdrawal of subscription, refund, termination or rescission of the contract, and the Company’s liability disclaimer, shall be clearly marked with bold text, colors, symbols, or processed to be easily recognizable to the User through a separate linked screen.
2. If the Company amends these Terms, it shall specify the effective date, the revised content, and the reason for the revision, and shall notify the User by posting it within the Game Service or on its linked screen at least seven (7) days before the effective date. However, if the changes are unfavorable to the User or constitute a material change, the Company shall provide notice by the same method as stated in the main clause and by the method specified in Article 28, Paragraph 1, at least thirty (30) days before the effective date. In this case, the Company shall clearly display the content before and after the revision for easy recognition by the User.
3. When the Company amends the Terms, it shall, after announcing the revised Terms, confirm whether Users agree to the application of the revised Terms. When the Company provides notice or notification pursuant to Paragraph 2, it shall also notify Users that failure to express either consent or refusal to the revised Terms will be deemed as consent. If a User does not express refusal by the effective date of these Terms, the User shall be deemed to have agreed to the revised Terms. If a User does not agree to the revised Terms, either the Company or the User may terminate the service use agreement.
4. The Company shall prepare measures to allow the User to raise inquiries and respond to concerns regarding the contents of these Terms with the Company.
5. The Company may amend these Terms to the extent that such amendments do not violate relevant laws and regulations, including “The Act on Consumer Protection in Electronic Commerce, etc.”, “The Act on the Regulation of Terms and Conditions”, “The Game Industry Promotion Act”, “The Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.”, and “The Content Industry Promotion Act.”

5. Conclusion and Application of the Service Agreement

1. The Service Agreement shall be concluded upon the consent to the contents of these Terms by the person intending to become a User (hereinafter referred to as the “Applicant”), the submission of the Service application, and the Company’s acceptance of such application.
2. The Company shall, in principle, accept the application submitted by the Applicant. However, the Company may refuse acceptance of a service application that falls under any of the following sub-paragraphs.
   • a. If the contents of the application form are falsely stated or the requirements for the service application are not satisfied.
   • b. If the service application is made through abnormal or circuitous methods in a country where the Company does not provide the Services or has not decided to provide them.
   • c. If the application for service is made for the purpose of committing acts prohibited by the current laws and regulations, including “The Game Industry Promotion Act”.
   • d. If the application is made for the purpose of undermining public safety and order or public morals and fine customs, or for the purpose of hindering the Company’s interests.
   • e. If the Services are intended to be used for an unlawful or improper purpose.
   • f. If the Services are intended to be used for the purpose of pursuing commercial gain.
   • g. If the service application is made using a Mobile Device, program, or other means for which the Company has restricted the use of the Services.
   • h. In other cases where the acceptance is deemed inappropriate due to reasons equivalent to those listed in the preceding sub-paragraphs.
3. The Company may reserve acceptance until the reason for such reservation is resolved, if the case falls under any of the following sub-paragraphs.
   • a. If the Company’s facilities lack sufficient capacity, or if it is difficult to support specific Mobile Devices, or if a technical impediment exists.
   • b. If a technical impediment exists, including failures of the Service or payment methods.
   • c. In other cases where the acceptance of the service application is deemed difficult due to reasons equivalent to those listed in the preceding sub-paragraphs.
4. Upon the User’s completion of the Terms consent procedure or the input of information required for the use of the Services, the Company shall enable the immediate use of the Services, provided there are no grounds for reserving or refusing acceptance. However, if a matter falling under Paragraph 2 is subsequently confirmed, the Company may restrict the use or terminate the agreement in accordance with the provisions of these Terms.
5. The Company may provide a Temporary User function for the convenience of the User. If any of the following sub-paragraphs occur while using the Temporary User function, Account Information may be deleted, or records may become unavailable, and the Account Information for the Game Services used through the Temporary User function may not be eligible for linkage or transfer at a later time. In such cases, the Company does not guarantee the recovery of account information and shall not be liable for any compensation or damages arising therefrom.
   • a. If the Mobile Device is changed.
   • b. If the Mobile Device is modified or reset.
   • c. If all or part of Content, including the Application, is deleted from the Mobile Device.

6. Rules Outside the Terms

Matters not stipulated in these Terms, and concerning the interpretation of these Terms, shall be governed by the relevant laws and regulations, including “The Act on Consumer Protection in Electronic Commerce, etc.”, “The Act on the Regulation of Terms and Conditions”, “The Game Industry Promotion Act”, “The Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.”, and “The Content Industry Promotion Act”, or by generally accepted commercial practices.

7. Operation Policy

1. Matters necessary for the application of these Terms and matters delegated with a specific scope defined in these Terms may be stipulated in the Game Service Operation Policy (hereinafter referred to as the “Operation Policy”).
2. The Company shall post the contents of the Operation Policy within the Game Service or on its linked screen so that the User can be aware of them.
3. The amendment of the Operation Policy shall follow the procedure outlined in Article 4, Paragraph 2. However, if the revised content falls under any of the following sub-paragraphs, it shall be announced in advance by the method stipulated in Paragraph 2.
   • a. If the amendment concerns matters delegated with a specific scope defined in these Terms.
   • b. If the amendment concerns matters unrelated to the User’s rights and obligations.
   • c. If the Operation Policy is amended within a scope that the User can reasonably anticipate, and the contents of the Operation Policy are not fundamentally different from those stipulated in the Terms.

8. Protection and Use of Personal Information

1. The Company shall endeavor to protect the User’s personal information as prescribed by relevant laws and regulations, and the protection and use of personal information shall be governed by relevant laws and regulations and the Company’s Privacy Policy. However, the Company’s Privacy Policy shall not apply to linked services other than the Services provided by the Company.
2. Depending on the nature of the Services, content introducing the User—such as their nickname, character picture, and status information—which is not related to the User’s personal information, may be disclosed.
3. The Company shall not provide the User’s personal information to any third party without their consent, except in cases where a request is made by a relevant state agency, etc., pursuant to related laws and regulations.
4. The Company shall not be liable for damages caused by the leakage of the User’s personal information or Account Information resulting from the User’s own negligence.

9. Obligations of the Company

1. The Company shall faithfully comply with the exercise of rights and the fulfillment of obligations stipulated in relevant laws and regulations and these Terms, in good faith.
2. The Company shall establish a security system for the protection of personal information (including credit information) to ensure that the User can use the Services safely, and shall disclose and comply with its Privacy Policy. The Company shall ensure that the User’s personal information is not disclosed or provided to any third party, except as prescribed in these Terms and the Privacy Policy.
3. In the event that facilities malfunction or data are lost or damaged during improvement work carried out for the purpose of providing continuous and stable services, the Company shall, unless there exist unavoidable circumstances such as natural disasters, emergencies, or failures or defects that cannot be remedied by the current state of technology, promptly use its best efforts to repair or restore such facilities or data.

10. Obligations of the User

1. In the event the User engages in any act, in relation to the use of the Services provided by the Company, that falls under the following sub-paragraphs, the Company may take appropriate action pursuant to its internal regulations.
   • a. Acts of falsely stating information when applying for the Service or changing User information, or using another person’s information.
   • b. Acts suspected of obtaining, using, selling, gifting, transferring, or attempting to do so, any Game Information (such as IDs, characters, items, or game currency) through Services not provided by the Company or through abnormal methods.
   • c. Acts of impersonating a Company employee or operator, or posting text or sending e-mails by stealing another person’s name, or falsely impersonating another person, or misrepresenting a relationship with another person.
   • d. Acts of purchasing Content by stealing another person’s credit card, wired/wireless phone, bank account, or other means of payment, or the unauthorized use of another User’s ID and password.
   • e. Acts of collecting, storing, posting, or distributing another User’s personal information without authorization.
   • f. Acts constituting the unsound use of the Services, including engaging in or inducing gambling or other speculative acts; exchanging or posting obscene or indecent information or linking to obscene sites; or transmitting or distributing to others words, sounds, writing, drawings, photos, or videos that cause shame, disgust, or fear.
   • g. Acts of unauthorized use of the Services for purposes other than their original intended purpose, including commercial gain, business operations, advertisement, promotion, political activities, or election campaigns.
   • h. Acts of unauthorized duplication, distribution, facilitation, or commercial use of information obtained through the Company’s Services, or acts of using the Services by exploiting known or unknown bugs.
   • i. Acts of deceiving others to gain profit, or acts of causing harm to others in relation to the use of the Company’s Services.
   • j. Acts of infringing upon the intellectual property rights or portrait rights of the Company or others, or acts of defaming another person or causing damage.
   • k. Acts of intentionally transmitting, posting, distributing, or using information (computer programs) whose transmission or posting is prohibited by law, or viruses, computer codes, files, programs, etc., designed to obstruct or destroy the normal operation of computer software, hardware, or telecommunication equipment.
   • l. Acts of modifying the Application without being granted special permission by the Company; adding or inserting other programs into the Application; hacking or reverse-engineering the server; leaking or modifying the source code or Application data; setting up a separate server; or impersonating the Company by arbitrarily modifying or stealing part of the website.
   • m. Acts of using, distributing, or attempting to use or distribute software, applications, etc., that correspond to the items described in sub-paragraphs k and l.
   • n. Acts of requesting others to progress the game (such as proxy leveling/boosting) in exchange for payment, money, or other consideration.
   • o. Otherwise, acts that violate relevant laws and regulations or contravene good customs and other accepted social norms.
2. The User is responsible for the management of their Account and Mobile Device and must not allow others to use them. The Company shall not be liable for damages resulting from poor management of the Mobile Device or granting permission for others to use it.
3. The User must set up and manage security measures, such as the payment password function, to prevent fraudulent payments from being made on each Open Market. The Company shall not be liable for damages resulting from the User’s negligence.
4. The Company may stipulate the specific details of the acts in the following sub-paragraphs, and the User must comply with them.
   • a. User’s Account Name, character name, guild name, and other names used within the game.
   • b. Chat content and methods.
   • c. Methods of using Services, such as community pages.
   • d. Other necessary matters, including Affiliated Service Policies.

11. Provision of Services

1. The Company shall enable the immediate use of the Services by the User whose Service Agreement has been completed pursuant to the provisions of Article 5. However, the Services may commence from a date designated by the Company, based on its needs, for some Services.
2. In providing the Services to the User, the Company may provide other supplementary services, including those stipulated in these Terms.
3. The Company may classify the User’s grade and differentiate conditions for use by subdividing the usage time, frequency of use, and scope of provided services, etc.

12. Use of Services

1. The Game Services shall be provided during hours determined by the Company’s business policy. The Company shall notify the service hours through appropriate methods within the Game Services or through announcements. Unless otherwise indicated or announced, the service is generally provided 24 hours a day.
2. Notwithstanding Paragraph 1, the Company may temporarily suspend all or part of the Services in the event of any of the following sub-paragraphs. In this case, the Company shall announce the reason and period of suspension in advance on the game application’s initial screen or within the Game Services. However, if there are unavoidable circumstances that prevent prior notice, the Company may give notice afterwards.
   • a. If necessary for the operation of the system, such as scheduled system maintenance, expansion or replacement of servers, or network instability.
   • b. If normal service provision is impossible due to a power outage, failure of service facilities, an excessive surge in service use, or maintenance or inspection of facilities by key telecommunications service providers, etc.
   • c. If circumstances beyond the Company’s control occur, such as war, civil commotion, natural disaster, or a national emergency equivalent thereto.
3. The Company provides the Services using a dedicated application for mobile devices or through a network. The User may download and install the application or use the network to utilize the Services for free or for a fee.
4. Paid Content can be used only upon payment of the fee specified for the relevant Service. When downloading the application or using the Services via a network, separate charges set by the subscribed mobile carrier may apply.
5. Services utilized through a downloaded and installed application or network service are provided in a manner tailored to the specifications of the Mobile Device or mobile carrier, and some or all functions of the Game Services may become unavailable in cases of changes to the Mobile Device, number changes, or international roaming. In such cases, the Company shall not be liable.
6. For Services utilized through a downloaded and installed application or network, background tasks may proceed. In this case, additional charges may apply depending on the specifications of the Mobile Device or mobile carrier, and the Company shall not be liable for matters related thereto.
7. Notwithstanding Paragraph 1, the Services may not be provided where relevant laws and regulations, self-regulatory compliance codes of business associations, etc., prohibit or restrict the provision of Services at a specific time or method, and the Company shall not be liable for matters related thereto.

13. Affiliated Services

1. Affiliated Services are services that can be used together with other Users who use different mobile platforms (such as Kakao, etc.).
2. Before using the Services, the User must consent to the provision and use of personal information necessary for the provision of the Services, including their personal profile on the mobile platform. If the User does not consent to this, the use of the Services may be restricted.
3. The Company may provide multiple Services through Affiliated Services. If a User who has subscribed to multiple Services wishes to terminate the use of the Services, the User must submit a termination (account withdrawal) request separately for each subscribed service.
4. Since Affiliated Services are services provided using the membership information of the relevant service, the Services may not be provided normally if the User loses membership status or withdraws from each Affiliated Service.
5. If an installed application is deleted, a User’s account information may be deleted as well; therefore, Users are advised to check in advance before deleting the application.

14. Community Services

1. Community Services refer to services such as community pages provided by the Company that allow multiple Users to freely exchange opinions and foster social interaction.
2. The User may use the Community Services by linking an Affiliated Service account or through other methods provided by the Company.
3. When the User subscribes to the Community Services, the User’s information may be disclosed to the operations team for the smooth operation of the Services.
4. When the Community Services are provided in linkage with Affiliated Services, the Community Services may not be provided normally if the User loses membership status or withdraws from each Affiliated Service.
5. For the protection of Users’ rights and interests and the provision of a sound Community Service, the Company may include necessary matters in the Operating Policy or establish them as separate policies, and Users shall be obligated to comply therewith. The Company shall notify Users of the contents of the Operating Policy or separate policies by posting them within the service or the Community Service, or by providing access through a linked screen.

15. Modifications or Suspension of Services

1. The Company may modify the Services due to operational or technical necessities for the smooth provision of the Services, and shall announce the relevant contents within the Services before the modification. However, in cases where modification is unavoidable, such as the correction of bugs or errors, urgent updates, or in cases that do not constitute a major modification, the Company may give notice afterwards.
2. If the Company finds it difficult to continue providing the Service due to significant managerial reasons, such as the transfer of business, division, or merger resulting in the discontinuation of operations, expiration of a game service agreement, or a substantial deterioration in service profitability, the Company may suspend the entire Service. In such cases, the Company shall announce the date of suspension, reasons for suspension, and compensation conditions at least 30 days in advance through the initial screen of the Game Service or a linked screen, and shall notify Users in accordance with the method outlined in Article 28, Paragraph 1.

16. Collection of Information, etc.

1. The Company may store and retain the contents of communications, such as chats between Users (including messages like notes, whispers, etc., exchanged between Users within the Services), and this information shall be held solely by the Company. The Company may review such information solely for the purposes of resolving disputes between Users, handling complaints, or maintaining game order, and third parties may access such information only when authorized to do so under applicable laws and regulations.
2. If the Company or a third party accesses communication information, such as chat contents, pursuant to Paragraph 1, the Company shall notify the relevant User of the reason and scope of access in advance. However, if this information must be accessed in relation to the investigation, handling, or confirmation of prohibited acts under Article 10, Paragraph 1, or for remedies related to damage arising from such acts, notification may be given afterwards.
3. The Company may collect and utilize the User’s mobile device information (such as settings, specifications, operating system version, subscribed carrier information, etc.), excluding the User’s personal information, for the smooth and stable operation and quality improvement of the Services.
4. The Company may request additional information from the User for service improvement and introducing services to the User, etc. The User may accept or refuse this request, and when the Company makes this request, it shall simultaneously inform the User that the User has the right to refuse the request.

17. Provision of Advertisements

1. The Company may post advertisements within the Services in connection with the operation of the Services. Furthermore, the Company may transmit promotional information by methods such as email, text message (LMS/SMS), or push notifications, but only to Users who have consented to receive them. In this case, the User may refuse to receive them at any time, and the Company shall not send promotional information if the User refuses to receive it.
2. The User may be connected to advertisements or services provided by others through banners or links, etc., within the Services provided by the Company.
3. When connected to advertisements or services provided by others pursuant to Paragraph 2, the services provided in that area are not part of the Company’s service scope, and thus the Company does not guarantee their reliability or stability, etc., nor is the Company liable for any damages incurred by the User therefrom. However, this shall not apply if the Company facilitated the occurrence of damages or failed to take measures to prevent the damages due to intentional acts or gross negligence.

18. Copyright

1. All copyrights and other intellectual property rights to all content within the Services produced by the Company shall vest in the Company.
2. The User must not use for commercial purposes or allow others to use the information obtained through the Services provided by the Company, for which intellectual property rights belong to the Company or the provider, by means such as reproduction or transmission (including editing, publication, performance, distribution, broadcasting, or the creation of derivative works; hereinafter the same shall apply) without the prior consent of the Company or the provider.
3. The User grants the Company permission to use the communications, including dialogue texts, images, sounds, and all data and information (hereinafter referred to as “User Content”), uploaded or transmitted by the User or other Users through the Services in relation to the content within the Services (including direct contents such as characters, images, and sound sources, and indirect contents such as service-related information) in the following methods and under the following conditions:
   • a. To use, edit (including format changes), and otherwise modify such User Content (including, without limitation, use in any form such as publication, reproduction, performance, transmission, distribution, broadcasting, and the creation of derivative works, with no limitation as to the period or geographic scope of such use).
   • b. Not to sell, lease, or transfer User Content for commercial purposes without the prior consent of the User who created such User Content.
4. With respect to User Content that is not expressed within the service or is not related to the service (meaning posts or materials, such as those posted on general boards and community pages that are not substantially related to in-game content), the Company shall not use such User Content without the User’s explicit consent. Users may delete such User Content at any time, and all rights to and responsibility for such works shall remain with the User.
5. The Company may delete, move, or refuse the registration of a post/content that the User posts or registers within the Services without prior notice, if it is determined that the post/content corresponds to the prohibited acts under Article 10, Paragraph 1.
6. If a User’s legal interests are infringed by information posted on boards or community pages operated by the Company, the User may request the Company to delete such information or to post rebuttal content. In such cases, the Company shall promptly take the necessary measures and notify the requesting User.
7. This Article shall be valid while the Company operates the Services and shall continue to apply even after the withdrawal of membership.

19. Parody and Intellectual Property Disclaimer

1. The Services may include visual elements, cosmetic skins, design features, or other content that resembles or evokes real-world brands or products. These elements are parodies created solely for purposes of criticism, commentary, or other transformative uses. They are not licensed by, endorsed by, sponsored by, or affiliated with any real-world brand, company, or trademark owner.
2. All trademarks, logos, trade dress, and brand imagery parodied or used in a transformative manner within the Services remain the exclusive property of their respective rights holders.

20. Use of Content

1. Content provided through paid purchases within the Service shall be attributed to the User’s Account Information and may be used on the Mobile Device logged in to that account. However, in the case of a Temporary User, such content may be used only on the device on which the application was downloaded or installed.
2. The period of use for content provided through paid purchases shall be as specified at the time of purchase, if separately indicated. However, if the Service is discontinued pursuant to Article 15, Paragraph 2, the period of use for content without a specified duration shall extend only until the service discontinuation date announced in the notice of service suspension.
3. Content that may be exchanged for other content within the service, or content that is consumed upon use (hereinafter referred to as “Game Currency”), may be provided through paid purchases or granted free of charge in connection with the use of the Services. When Game Currency is used, Game Currency provided through paid purchases shall be used preferentially. However, this shall not apply if the Services specify a separate usage priority.

21. Restriction on Use of Services

1. The User must not commit acts that violate the User’s obligations under Article 10, and in the event of such acts, the Company may take restrictive measures, including the restriction of the User’s use of the Services, the deletion of related information (such as texts, photos, videos, etc.), and other measures as classified in the following subparagraphs. The specific reasons for the User’s violation of obligations and the procedures for implementing restrictive measures shall be determined by the Operation Policy of each individual game pursuant to Article 22, Paragraph 1.
   • a. Restriction of Partial Authority: Restricting certain authority, such as chat restriction for a specified period or the resetting of game information
   • b. Restriction on Character Use: Restricting the use of the User’s character for a specified period or permanently
   • c. Restriction on Account Use: Restricting the use of the User’s account for a specified period or permanently
   • d. Restriction of User Membership: Restricting the User’s use of the Game Services for a specified period or permanently
2. If the restriction on use under Paragraph 1 is justifiable, the Company shall not compensate for damages incurred by the User due to the restriction on use.
3. The Company may suspend the use of the service for the relevant account until the investigation into issues corresponding to the following subparagraphs is completed.
   • a. If a legitimate report is received indicating that the account has been hacked or misappropriated
   • b. If the User is suspected of engaging in illegal activities, such as the use of illegal programs or participation in organized gold-farming operations
   • c. If payment abuse is suspected due to repeated refund requests or issues involving non-delivery of purchased items
   • d. If temporary measures restricting the use of the Services are necessary for other reasons equivalent to those in the preceding subparagraphs
4. After the investigation under Paragraph 3 is completed, in the case of content provided through paid purchases, the User’s usage period shall be extended by the suspended time or compensated with equivalent content, etc. However, this shall not apply if the User is found to be responsible for the reasons listed in the subparagraphs of Paragraph 3.

22. Grounds and Procedures for Service Restrictions and Objections

1. The Company shall determine, by means of an Operation Policy, the specific reasons and procedures for implementing restrictive measures under Article 21, Paragraph 1, considering all surrounding circumstances, such as the content, severity, frequency, and outcome of the violating act.
2. When the Company takes restrictive measures under Article 21, Paragraph 1, it shall notify the User of the matters in the following subparagraphs in advance and announce them within the Services. However, in unavoidable circumstances, notification may be given afterwards.
   • a. The reason for the restriction on use
   • b. The type and duration of the restriction on use
   • c. The method for filing an objection to the restriction on use
3. When a User wishes to object to the Company’s restrictive measure, they must submit an application for objection stating the reason for objecting to the Company’s restriction on use to the Company by means such as a written document or electronic document, within 15 days from the date of notification.
4. The Company shall reply to the User’s reason for objection by means such as a written document or electronic document, and take action accordingly, within 15 days from the date of receiving the application for objection under Paragraph 3. However, if it is difficult for the Company to reply within 15 days, it shall notify the User of the reason and the processing schedule.

23. Payment of Charges

1. The imposition and payment of charges for content purchase shall, in principle, follow the policies or methods set by mobile carriers or Open Market operators, etc. Furthermore, the limit for each payment method may be granted or adjusted according to the policies set by the Company, Open Market operators, or Payment Service Providers, or according to government guidelines.
2. In case the purchase price of the content is paid in foreign currency, the actual charged amount may differ from the price displayed in the Service’s store, etc., due to exchange rates, fees, etc.

24. Withdrawal of Subscription

1. A User who has entered into a contract with the Company for the purchase of the content may withdraw their subscription without incurring any separate fees or penalties, etc., within 7 days from the later of the contract purchase date or the date the content becomes available for use.
2. The User may not withdraw their subscription under Paragraph 1 against the Company’s intention if the case falls under any of the following subparagraphs. However, in the case of a purchase contract consisting of divisible content, this shall not apply to the remaining portion of the divisible content that does not fall under any of the following subparagraphs.
   • a. Content that is used or applied immediately upon purchase
   • b. Content for which additional benefits have been provided, and such additional benefits have been used
   • c. Content for which the act of opening is deemed to constitute use, or where the utility of the content is determined upon opening, and such opening has occurred
3. For content for which withdrawal of subscription is not permitted pursuant to Paragraph 2, the Company shall clearly indicate such fact in a place that is easily recognizable to Users and shall take measures to ensure that Users’ right to withdraw from the purchase is not hindered by either providing trial versions of the relevant content (such as allowing temporary use or offering trial access) or, where such provision is impracticable, by providing sufficient information regarding the content. If the Company fails to take such measures, the User may withdraw their subscription notwithstanding the grounds for limiting subscription withdrawal in the subparagraphs of Paragraph 2.
4. Notwithstanding Paragraphs 1 and 2, if the content of the paid content purchased by the User is different from the information provided in the labeling or advertisement, or if the contract is performed differently from the contract details, the User may withdraw their subscription within 3 months from the purchase date or the date the content becomes available for use, or within 30 days from the date the fact was known or could have been known.
5. When a User withdraws their subscription, the Company may verify the purchase history through the Open Market operator. Furthermore, in order to verify the User’s legitimate reason for withdrawal, the Company may contact the User using the information provided by the User and may request additional evidence.
6. If a subscription withdrawal is made in accordance with the provisions of Paragraphs 1 through 4, the Company shall promptly retrieve the User’s paid content and refund the payment within 3 business days. In this case, if the Company delays the refund, it shall pay late interest calculated by multiplying the delayed period by the interest rate outlined in the “Act on the Consumer Protection in Electronic Commerce, etc.” of the Republic of Korea and Article 21-3 of the Enforcement Decree of the same Act.
7. If a minor enters into a contract for the purchase of content on a Mobile Device, the Company shall notify that the minor or the legal representative may cancel the contract if there is no consent from the legal representative, and when a minor enters into a purchase contract without the consent of the legal representative, the minor or the legal representative may cancel the contract with the Company. However, cancellation is not possible if the minor purchased the content with property that the legal representative permitted them to dispose of after designating its scope, or if the minor led the Company to believe that they were an adult or that they had the consent of their legal representative through fraudulent means.
8. Whether the party to the content purchase contract is a minor shall be determined based on the Mobile Device on which the payment was made, the information of the person who executed the payment, the holder of the payment method, etc. Furthermore, the Company may request the submission of documents that can prove the status of a minor and their legal representative to confirm whether the cancellation is legitimate.

25. Refund of Overpayments

1. In the event of an overpayment, the Company shall refund the overpaid amount to the User. However, if the overpayment arises due to the User’s fault without any willful misconduct or negligence on the part of the Company, the User shall bear the actual costs incurred in processing the refund.
2. Paid purchases shall be made in accordance with the payment methods provided by the Open Market operator. If an overpayment occurs during the payment process, the User shall request a refund from the Company or the Open Market operator. However, depending on the policies or systems of the Open Market operator, the Company may request that the Open Market operator carry out the necessary refund procedures.
3. Communication charges incurred due to the downloading of the application or the use of network services (including call charges and data usage fees) may be excluded from refund eligibility.
4. Refunds shall be processed in accordance with the refund policies of the Open Market operator or the Company, depending on the type of operating system of the mobile device on which the service is being used.
5. Content obtained free of charge during use of the Services without a paid purchase, or content provided free of charge by the Company through internal or external affiliated events or promotions, shall be excluded from refund eligibility.
6. The Company may contact the User using the information provided by the User and may request the provision of necessary information in order to process the refund of the overpayment.

26. Termination of Contract

1. If a User wishes to terminate the Service Agreement, the User may apply for account withdrawal by using the relevant menu within the Services or by contacting customer support. Upon completion of withdrawal, all game information of the User (including scores, characters, items, and game currency, etc.) shall be deleted and cannot be restored. Deletion of the application or termination of linkage with affiliated services shall not be deemed termination of the Service Agreement.
2. If a substantial reason arises that makes it difficult to maintain this Agreement—such as the User engaging in acts prohibited under these Terms or the applicable Operation Policy—the Company may, after providing prior notice within a reasonable period, suspend the User’s use of the Services for a specified period or terminate the Service Agreement.
3. Refunds and compensation for damages pursuant to Paragraphs 1 and 2 shall be processed in accordance with the “Content User Protection Guidelines”.
4. The Company may terminate the Service Agreement and take measures such as destroying personal information of Users who have not used the Company’s services for one consecutive year from the date of last use of Services (hereinafter referred to as a “Dormant Account”). In such cases, the Company shall notify the User at least thirty (30) days in advance of the termination of the agreement, the destruction of personal information, and the personal information subject to destruction.

27. Compensation for Damages

1. The Company or the User shall be liable to compensate for damages incurred by the other party due to a violation of these Terms. However, this shall not apply in cases where there is no intention or negligence.
2. In providing individual services to the User through an affiliation contract with an individual service provider, if the User agrees to the terms of use for the individual service and damage occurs due to the fault of the individual service provider, the individual service provider shall be responsible for the related damage.

28. Exemption of Company Liability

1. The Company shall not be liable for the provision of the Services if it is unable to do so due to a natural disaster or other equivalent force majeure event.
2. The Company shall not be liable for damages resulting from maintenance, replacement, routine inspections, construction, or other equivalent reasons concerning the Service equipment. However, this shall not apply in cases where the Company’s intention or negligence is involved.
3. The Company shall not be liable for any disruption in the use of the Services caused by the User’s intention or negligence. However, this shall not apply if the User has compelling or justifiable reasons.
4. The Company shall not be liable for the reliability or accuracy of information or materials posted by the User in relation to the Services, unless there is intention or gross negligence on the part of the Company.
5. The Company has no obligation to intervene in transactions or disputes arising between the User and other Users or third parties through the Services, and shall not be liable for damages resulting therefrom.
6. The Company shall not be liable for damages incurred by the User in connection with the use of Services provided free of charge. However, this shall not apply in cases where the Company’s intention or negligence is involved.
7. The Company shall not be liable for the User’s failure to obtain or loss of expected profits from using the Services.
8. The Company shall not be liable for the loss of the User’s game information (such as experience points, rank, items, game currency, etc.). However, this shall not apply in cases where the Company’s intention or negligence is involved.
9. The Company shall not be liable for third-party payments arising from the User’s failure to manage the password setting function of the Mobile Device, the password setting function provided by the Open Market, etc. However, this shall not apply in cases where the Company’s intention or negligence is involved.
10. The Company shall not be liable if the User is unable to use all or part of the content’s functions due to changes in the Mobile Device, changes in the mobile phone number, upgrades and changes to the Operating System (OS), overseas roaming, changes in mobile carriers, etc. However, this shall not apply in cases where the Company’s intention or negligence is involved.
11. The Company shall not be liable if the User deletes content or account information provided by the Company. However, this shall not apply in cases where the Company’s intention or negligence is involved.
12. The Company shall not be liable for damages incurred by a Temporary User in connection with the use of the Services. However, this shall not apply in cases where the Company’s intention or negligence is involved.

29. Notification to Users

1. When the Company gives notice to a User, it may do so via the User’s email address, electronic memo, in-service message (Note/DM), LMS/SMS, etc.
2. When the Company provides notice to all Users, it may substitute the notice under Paragraph 1 by posting the notice within the Game Service for at least 7 days or by displaying it through a pop-up screen or similar method.

30. Jurisdiction and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. In the event a lawsuit is filed due to a dispute arising between the Company and the User, the court having jurisdiction shall be the court determined in accordance with the procedures outlined in the relevant laws and regulations.

31. Handling of User Complaints and Dispute Resolution

1. The Company shall, for the convenience of Users, provide guidance within the Game Service or through a linked screen on the methods by which Users may submit opinions or complaints. The Company shall operate dedicated personnel responsible for handling such opinions and complaints.
2. If the opinions or complaints raised by the User are objectively recognized as justified, the Company shall promptly process them within a reasonable period. However, if the processing requires a prolonged period of time, the Company shall notify the User of the reasons for the delay and the expected processing schedule by posting a notice within the Game Service or by providing notification in accordance with Article 29, Paragraph 1.
3. In the event that a dispute arises between the Company and a User, and a third-party dispute mediation body mediates the dispute, the Company shall faithfully prove the measures taken against the User, such as restriction of use, and may comply with the mediation of the mediation body.